Recover your account
If you still have your registered phone, reset your password using a verification code. If you have lost your phone and cannot use recovery codes, start a support recovery request.
Support recovery requires identity checks and review. Keep the private request key shown after submission so you can return to your request. Do not share it by email.
Check earnings or a withdrawal
Open your wallet to review earnings, available balance and withdrawal history. A pending withdrawal needs confirmation before another attempt. If money was deducted but has not arrived, contact support with the withdrawal reference, amount and date.
Resolve a work disagreement
Use a dispute for a disagreement about work, attendance, completion or payment. Explain what happened, identify the relevant job and include relevant evidence through the platform.
Report a problem
Email support with a short description, the date and the relevant job or payment reference. For an invitation problem, include the organisation name and whether you expected an email or SMS. Remove private information from screenshots.
If you can sign in and suspect someone has accessed your account, review your security settings and sessions.
Still need help?
Email info@cleangrid.africa. Never send passwords, verification codes, recovery codes or full payment credentials by email.