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LOST-PHONE RECOVERY

Recover with support.

Verify a replacement number, then let two authorised staff members check your identity against existing trusted records. Approval includes a 24-hour security waiting period.

Try restoring your SIM with your mobile provider first. Support recovery is available when you cannot use your registered phone or recovery codes. Staff may arrange an identity check through a verified organisation contact or in person. Recovery cannot proceed if ownership cannot be independently established.

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